5.1. Consultation fees (in person and teleconsultation) :
All consultation fees, whether paid in person or via teleconsultation, are non-refundable. Once the medical service has been rendered, payment is considered final, even if the patient decides not to follow medical recommendations or pursue a proposed course of treatment.
5.2. Administrative costs (file creation, patient portal) :
Administrative costs related to medical record creation, patient portal management and any other related administrative services are non-refundable. These fees cover fixed costs incurred by the clinic as soon as the service is set up, regardless of actual use by the patient.
5.3. Late Fees and Refused Payments :
In the event of late payment, additional charges apply, at the rate of 3 % per month on unpaid amounts. In addition, an administrative fee may be charged for any refused or returned payment (e.g. NSF check). These charges are non-refundable.