3.1 Quality of care 
- Providing care in accordance with professional standards: Clinique Omicron is committed to ensuring that all health care professionals, including physicians, nurses, psychologists and other specialists, perform their duties in accordance with the ethical standards of their respective professional orders (CMQ, OIIQ, OPQ, etc.).
- Virtual consultations are conducted in such a way as to guarantee a quality of service equivalent to that of a face-to-face consultation, within the technological and clinical limits inherent in remote care.

3.2. Protection of Personal Information 
- Clinique Omicron is responsible for the security, confidentiality and integrity of personal data collected during teleconsultations, in accordance with the Act Respecting the Protection of Personal Information in the Private Sector (Quebec) and the Personal Information Protection and Electronic Documents Act (PIPEDA).
- Rigorous cyber-security measures (data encryption, authentication protocols, access control) are in place to protect sensitive information against unauthorized access, loss or accidental disclosure.

3.3 Transparent information on teleconsultation limitations 
- Clinique Omicron undertakes to clearly inform patients of the limitations of virtual consultations, including:
- The absence of a complete physical examination may affect the diagnosis;
- The impossibility of managing certain emergency situations remotely;
- The need, in some cases, to recommend in-person consultation or referral to specialized services.
- Patients are advised that virtual care may not be appropriate for all medical conditions and that it is their responsibility to disclose all relevant information to ensure proper evaluation.

3.4. Responsibility in the event of a medical emergency 
- Clinique Omicron specifies that teleconsultation services are not intended for the management of medical emergencies.
- In the event of serious symptoms (chest pain, respiratory distress, signs of stroke, etc.), the patient should immediately contact emergency services (dial 9-1-1) or go to the nearest hospital.

3.5. Limitation of liability clause 
The Clinique Omicron cannot be held responsible for the medical consequences of virtual consultations when the limitations inherent in this mode of service have been clearly communicated to the patient.