As part of the virtual care offered by Clinique Omicron, referrals may be made to specialists or partner healthcare establishments via the Health Corridor. The purpose of this policy is to govern the conditions under which such referrals are made, to ensure transparency and patient protection.
9.1. Purpose of the Reference Corridor
The Health Corridor aims to :
- Facilitate rapid access to specialized services when medically required;
- Optimize continuity of care between Clinique Omicron and partner healthcare establishments;
- Reduce waiting times for specialized consultations, diagnostic tests or procedures.
9.2. Reference Process
- Referrals are made only on the recommendation of a Clinique Omicron healthcare professional, when deemed medically necessary.
- The patient receives detailed information on the nature of the referral, the specialist recommended, and the steps to be taken.
- Patient consent is required before any medical information is passed on to third parties as part of the referral process.
9.3. Transmission of Medical Information
- The transmission of medical information required for a referral is carried out securely and confidentially, in accordance with Clinique Omicron's privacy policy.
- The patient expressly authorizes Clinique Omicron to share relevant information with the referring specialist or healthcare facility.
- The clinic is not responsible for the use of this information once it has been transmitted to the referred provider, except in the case of negligence in transmission.
9.4. Limitation of liability
- The liability of the Clinique Omicron is limited to the referral act. The clinic cannot be held responsible:
- Waiting times at the referred service provider;
- The quality of care provided by the referring specialist or facility;
- Medical decisions made by the external healthcare professional.
- The patient is informed that Clinique Omicron does not guarantee an appointment on a specific date, nor the immediate availability of referred specialists.
9.5. Post-Reference follow-up
- After referral, the patient can benefit from medical follow-up by Clinique Omicron, as recommended by the external specialist.
- Feedback from the referring specialist may be shared with the Clinique Omicron professional, with the patient's consent, to ensure continuity of care.
9.6. Patient consent for the Health Corridor
_"By accepting a teleconsultation at Clinique Omicron, I acknowledge that I have been informed of the referral policy via the Health Corridor. I consent to the secure sharing of my medical information with external healthcare professionals when medically necessary."_