9.1. Risks associated with teleconsultation services :
Clinique Omicron informs its patients that teleconsultation involves technical and medical limitationsincluding :
– Lack of a complete physical examinationwhich can limit the accuracy of diagnoses.
- The risk of medical errors due to incomplete or inaccurate information provided by the patient.
- The impossibility of processing medical emergencies by teleconsultation.
9.2 Disclaimer for technical problems :
Clinique Omicron cannot be held responsible for technical problems beyond its control, such as :
- Network outages, Internet connection failures or problems with communication platforms.
- Delays or interruptions in the transmission of medical data.
- Security breaches despite cybersecurity measures in place (encryption, firewalls, etc.).
9.3. Substitution of video consultation by telephone calls if necessary :
In the event of technical problems affecting the quality of the video connection, the consultation may be replaced by a telephone call.
- This substitution is considered a equivalent service and does not entitle the holder to a full or partial refund.
- The patient accepts this substitution in advance by booking a teleconsultation.