12.1. Steps in submitting a request : 

All refund requests must be submitted via refund form.

* No requests will be processed by telephone or in person at reception.

12.2. Refund Processing Times :
- Clinique Omicron undertakes to process each request within 5 to 10 working days from receipt of the complete request.
- In the event of a dispute or the need for additional checks, the deadline may be extended, and the patient will be informed accordingly.

12.3 Communication of Results (Acceptance or Refusal) : 
- If the application is accepted : 
- A confirmation e-mail will be sent to the patient.
- Refunds will be made directly to the bank account or credit card used for payment.
- If the request is refused : 
- An explanatory e-mail detailing the reasons for refusal will be sent to the patient.
- If necessary, the patient can lodge an appeal by submitting additional information for reassessment.