{"id":34442,"date":"2026-05-08T16:09:48","date_gmt":"2026-05-08T20:09:48","guid":{"rendered":"https:\/\/cliniqueomicron.ca\/?page_id=34442"},"modified":"2026-05-08T16:13:24","modified_gmt":"2026-05-08T20:13:24","slug":"responsable-experience-patient-qualite","status":"publish","type":"page","link":"https:\/\/cliniqueomicron.ca\/en\/responsable-experience-patient-qualite\/","title":{"rendered":"Responsable Exp\u00e9rience Patient &#038; Qualit\u00e9 \u2014 Carri\u00e8res"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"34442\" class=\"elementor elementor-34442\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-03878e6 e-flex e-con-boxed e-con e-parent\" data-id=\"03878e6\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-46833af elementor-widget elementor-widget-html\" data-id=\"46833af\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>\n@import url('https:\/\/fonts.googleapis.com\/css2?family=Cinzel:wght@400;600;700&family=Poppins:wght@300;400;500;600;700&display=swap');\n\n.fpo-wrap * { box-sizing: border-box; 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color: #6b7e92; }\n\n@media (max-width: 600px) {\n  .fpo-hero { padding: 32px 20px 28px; }\n  .fpo-section { padding: 24px 20px; }\n  .fpo-cta-bottom { padding: 36px 24px; }\n  .fpo-sticky-title { max-width: 160px; font-size: 12px; }\n}\n<\/style>\n\n<div class=\"fpo-wrap\" id=\"fpoWrap\">\n\n  <!-- HERO -->\n  <div class=\"fpo-hero\" id=\"fpoHero\">\n    <div class=\"fpo-badge-row\">\n      <span class=\"fpo-badge ouvert\">Ouvert<\/span>\n      <span class=\"fpo-badge\">Multi-sites<\/span>\n      <span class=\"fpo-badge\">Permanent \u00b7 Temps plein<\/span>\n    <\/div>\n    <span class=\"fpo-eyebrow\">Administration \u00b7 Exp\u00e9rience patient<\/span>\n    <h1 class=\"fpo-title\">Responsable Exp\u00e9rience Patient & Qualit\u00e9<\/h1>\n    <div class=\"fpo-meta\">\n      <div class=\"fpo-meta-item\">\n        <svg viewBox=\"0 0 24 24\"><path d=\"M21 10c0 7-9 13-9 13s-9-6-9-13a9 9 0 0 1 18 0z\"\/><circle cx=\"12\" cy=\"10\" r=\"3\"\/><\/svg>\n        <span>Nos points de service au Qu\u00e9bec<\/span>\n      <\/div>\n      <div class=\"fpo-meta-item\">\n        <svg viewBox=\"0 0 24 24\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><polyline points=\"12 6 12 12 16 14\"\/><\/svg>\n        <span><strong>Lundi\u2013vendredi<\/strong> \u00b7 horaire de jour<\/span>\n      <\/div>\n      <div class=\"fpo-meta-item\">\n        <svg viewBox=\"0 0 24 24\"><rect x=\"2\" y=\"7\" width=\"20\" height=\"14\" rx=\"2\"\/><path d=\"M16 21V5a2 2 0 0 0-2-2h-4a2 2 0 0 0-2 2v16\"\/><\/svg>\n        <span>Concours #1811 \u00b7 Ind\u00e9termin\u00e9<\/span>\n      <\/div>\n    <\/div>\n  <\/div>\n\n  <!-- CTA TOP -->\n  <div class=\"fpo-cta-top\">\n    <a href=\"https:\/\/cliniqueomicron.ca\/postuler\/\" style=\"display:inline-flex;align-items:center;gap:8px;background:#323C52;color:#fff;border:none;border-radius:8px;padding:13px 28px;font-family:Poppins,sans-serif;font-size:14px;font-weight:600;text-decoration:none;-webkit-text-fill-color:#fff;\">Postuler maintenant \u2192<\/a>\n    <a href=\"https:\/\/cliniqueomicron.ca\/postuler\/\" style=\"display:inline-flex;align-items:center;gap:8px;background:transparent;color:#323C52;border:1.5px solid #323C52;border-radius:8px;padding:13px 28px;font-family:Poppins,sans-serif;font-size:14px;font-weight:600;text-decoration:none;-webkit-text-fill-color:#323C52;\">Soumettre mon CV<\/a>\n  <\/div>\n\n  <!-- BODY -->\n  <div class=\"fpo-body\">\n\n    <div class=\"fpo-section\">\n      <p class=\"fpo-section-title\">Description du poste<\/p>\n      <p class=\"fpo-text\">Le ou la Responsable Exp\u00e9rience Patient & Qualit\u00e9 incarne l'image de marque de la Clinique Omicron \u00e0 travers nos points de service au Qu\u00e9bec. C'est un r\u00f4le pivot, \u00e0 la crois\u00e9e de l'h\u00f4tellerie haut de gamme et du milieu m\u00e9dical : garantir un accueil irr\u00e9prochable, veiller \u00e0 la coh\u00e9rence visuelle et professionnelle des \u00e9quipes, g\u00e9rer les plaintes patients avec diplomatie, et porter en continu les standards de qualit\u00e9 du service. La personne titulaire du poste se d\u00e9place r\u00e9guli\u00e8rement entre nos points de service et collabore \u00e9troitement avec la direction des op\u00e9rations.<\/p>\n    <\/div>\n\n    <div class=\"fpo-section\">\n      <p class=\"fpo-section-title\">T\u00e2ches principales<\/p>\n      <ul class=\"fpo-list\">\n        <li>Effectuer des audits r\u00e9guliers des points de service : propret\u00e9, signal\u00e9tique, salles d'attente, ambiance, supports d'accueil et mat\u00e9riel patient.<\/li>\n        <li>D\u00e9finir, faire respecter et faire \u00e9voluer les standards de pr\u00e9sentation professionnelle des \u00e9quipes (tenue, uniformes, badges, posture, ton de voix).<\/li>\n        <li>Encadrer la qualit\u00e9 de l'accueil patient : scripts d'appel, gestion des temps d'attente, communication des retards, premiers contacts en succursale.<\/li>\n        <li>Recevoir, qualifier et r\u00e9soudre les plaintes patients re\u00e7ues par t\u00e9l\u00e9phone, courriel, formulaire web ou en personne, en lien avec la direction.<\/li>\n        <li>Piloter la sollicitation et la gestion des avis ainsi que les sondages de satisfaction post-consultation (NPS).<\/li>\n        <li>Coordonner avec l'\u00e9quipe Communications la coh\u00e9rence des supports visuels et de la signal\u00e9tique sur l'ensemble du r\u00e9seau.<\/li>\n        <li>Identifier les frictions interpersonnelles dans les \u00e9quipes avant qu'elles n'affectent l'exp\u00e9rience patient et soutenir la direction sur les volets RH connexes.<\/li>\n        <li>Accompagner l'int\u00e9gration soft skills des nouveaux employ\u00e9s : posture professionnelle, accueil, communication patient.<\/li>\n        <li>Produire un tableau de bord r\u00e9gulier des indicateurs d'exp\u00e9rience patient et de qualit\u00e9 pour la direction.<\/li>\n      <\/ul>\n    <\/div>\n\n    <div class=\"fpo-section\">\n      <p class=\"fpo-section-title\">Formation et conditions d'acc\u00e8s<\/p>\n      <ul class=\"fpo-list\">\n        <li>Dipl\u00f4me coll\u00e9gial ou universitaire en gestion, h\u00f4tellerie, communication, administration ou domaine connexe.<\/li>\n        <li>Exp\u00e9rience significative en h\u00f4tellerie haut de gamme, retail luxe, spa m\u00e9dical, clinique priv\u00e9e, m\u00e9decine esth\u00e9tique ou compagnie a\u00e9rienne (service \u00e0 bord).<\/li>\n        <li>Exp\u00e9rience en gestion de plaintes clients ou en service \u00e0 la client\u00e8le premium.<\/li>\n        <li>Aisance avec les outils bureautiques (Microsoft 365, Excel) et les plateformes de gestion d'avis en ligne.<\/li>\n        <li>Bilinguisme fran\u00e7ais-anglais \u00e0 l'\u00e9crit et \u00e0 l'oral.<\/li>\n        <li>Permis de conduire valide et acc\u00e8s \u00e0 un v\u00e9hicule (d\u00e9placements r\u00e9guliers entre les points de service).<\/li>\n      <\/ul>\n    <\/div>\n\n    <div class=\"fpo-section\">\n      <p class=\"fpo-section-title\">Profil recherch\u00e9<\/p>\n      <p class=\"fpo-text\">Nous recherchons une personne \u00e0 la pr\u00e9sentation impeccable, qui incarne naturellement les standards qu'elle est appel\u00e9e \u00e0 porter. Diplomate sans \u00eatre complaisante, observatrice, ferme dans ses convictions tout en restant \u00e0 l'\u00e9coute. \u00c0 l'aise dans un environnement multi-sites, elle sait passer d'un audit terrain \u00e0 une r\u00e9ponse de plainte patient avec la m\u00eame rigueur. Orient\u00e9e r\u00e9sultats, elle pense \u00ab exp\u00e9rience client \u00bb avant tout, et traduit chaque d\u00e9tail visuel ou comportemental en levier de qualit\u00e9.<\/p>\n    <\/div>\n\n    <div class=\"fpo-section\">\n      <p class=\"fpo-section-title\">Comp\u00e9tences essentielles<\/p>\n      <div class=\"fpo-tags\">\n        <span class=\"fpo-tag\">Standards de service<\/span>\n        <span class=\"fpo-tag\">Gestion de plaintes<\/span>\n        <span class=\"fpo-tag\">Avis en ligne &amp; NPS<\/span>\n        <span class=\"fpo-tag\">Audits terrain<\/span>\n        <span class=\"fpo-tag\">Image de marque<\/span>\n        <span class=\"fpo-tag\">Diplomatie<\/span>\n        <span class=\"fpo-tag\">Coaching individuel<\/span>\n        <span class=\"fpo-tag\">Pr\u00e9sentation professionnelle<\/span>\n        <span class=\"fpo-tag\">Communication patient<\/span>\n        <span class=\"fpo-tag\">Sens du d\u00e9tail<\/span>\n        <span class=\"fpo-tag\">Multi-sites<\/span>\n        <span class=\"fpo-tag\">Bilinguisme (fr\/en)<\/span>\n      <\/div>\n    <\/div>\n\n    <div class=\"fpo-egalite\">\n      <p class=\"fpo-egalite-title\">\u00c9galit\u00e9 des chances<\/p>\n      <p>\u00c0 la Clinique Omicron, l'\u00e9galit\u00e9 des chances est l'une de nos valeurs fondamentales. Par l'interm\u00e9diaire de notre programme d'acc\u00e8s \u00e0 l'\u00e9galit\u00e9 en emploi, nous encourageons toute personne qualifi\u00e9e \u00e0 pr\u00e9senter sa candidature, notamment les femmes, les minorit\u00e9s visibles, les minorit\u00e9s ethniques, les communaut\u00e9s autochtones et les personnes en situation de handicap. Nous adoptons une d\u00e9finition large et inclusive de la diversit\u00e9, incluant les personnes issues de la diversit\u00e9 sexuelle et de la pluralit\u00e9 des genres. Des mesures d'accommodement sont disponibles sur demande.<\/p>\n    <\/div>\n\n    <!-- CTA BAS -->\n    <div class=\"fpo-cta-bottom\">\n      <h3>Pr\u00eat(e) \u00e0 porter nos standards d'excellence ?<\/h3>\n      <p>Notre \u00e9quipe RH examinera votre dossier et communiquera avec les candidatures retenues.<\/p>\n      <a href=\"https:\/\/cliniqueomicron.ca\/postuler\/\" style=\"display:inline-flex;align-items:center;gap:8px;background:#4D6577;color:#fff;border:none;border-radius:8px;padding:14px 32px;font-family:Poppins,sans-serif;font-size:15px;font-weight:700;text-decoration:none;-webkit-text-fill-color:#fff;\">Soumettre ma candidature \u2192<\/a>\n    <\/div>\n\n  <\/div>\n<\/div>\n\n<!-- STICKY BAR -->\n<div class=\"fpo-sticky\" id=\"fpoSticky\">\n  <div class=\"fpo-sticky-info\">\n    <span class=\"fpo-sticky-title\">Responsable Exp\u00e9rience Patient & Qualit\u00e9 \u2014 Clinique Omicron<\/span>\n    <span class=\"fpo-sticky-sub\">Multi-sites \u00b7 Qu\u00e9bec \u00b7 Permanent<\/span>\n  <\/div>\n  <a href=\"https:\/\/cliniqueomicron.ca\/postuler\/\" style=\"background:#323C52;color:#fff;border:none;border-radius:8px;padding:11px 24px;font-family:Poppins,sans-serif;font-size:13px;font-weight:600;text-decoration:none;white-space:nowrap;-webkit-text-fill-color:#fff;\">Postuler \u2192<\/a>\n<\/div>\n\n<script>\n(function(){\n  var sticky = document.getElementById('fpoSticky');\n  var hero = document.getElementById('fpoHero');\n  if (!sticky || !hero) return;\n  var io = new IntersectionObserver(function(entries){\n    sticky.classList.toggle('fpo-visible', !entries[0].isIntersecting);\n  }, { threshold: 0 });\n  io.observe(hero);\n})();\n<\/script>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Ouvert Multi-sites Permanent \u00b7 Temps plein Administration \u00b7 Exp\u00e9rience patient Responsable Exp\u00e9rience Patient &#038; Qualit\u00e9 Nos points de service au Qu\u00e9bec Lundi\u2013vendredi \u00b7 horaire de jour Concours #1811 \u00b7 Ind\u00e9termin\u00e9 Postuler maintenant \u2192 Soumettre mon CV Description du poste Le ou la Responsable Exp\u00e9rience Patient &#038; Qualit\u00e9 incarne l&rsquo;image de marque de la Clinique Omicron&hellip;&nbsp;<a href=\"https:\/\/cliniqueomicron.ca\/en\/responsable-experience-patient-qualite\/\" rel=\"bookmark\">Read More \"<span class=\"screen-reader-text\">Responsable Exp\u00e9rience Patient &#038; Qualit\u00e9 \u2014 Carri\u00e8res<\/span><\/a><\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/template-pagebuilder-full-width.php","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"neve_meta_sidebar":"","neve_meta_container":"","neve_meta_enable_content_width":"off","neve_meta_content_width":100,"neve_meta_title_alignment":"","neve_meta_author_avatar":"","neve_post_elements_order":"","neve_meta_disable_header":"","neve_meta_disable_footer":"","neve_meta_disable_title":"","_themeisle_gutenberg_block_has_review":false,"_metasync_otto_title":"Responsable Exp\u00e9rience Patient & Qualit\u00e9 | Clinique Omicron","_metasync_otto_description":"Responsable Exp\u00e9rience Patient & Qualit\u00e9 recherch\u00e9 par Clinique Omicron au Qu\u00e9bec. Postulez pour am\u00e9liorer nos soins et incarner notre image de marque.","_metasync_otto_keywords":"Responsable exp\u00e9rience patient, qualit\u00e9 des soins, emploi sant\u00e9, Clinique Omicron, offre d'emploi, soins m\u00e9dicaux, exp\u00e9rience patient, gestion qualit\u00e9","_metasync_otto_og_title":"","_metasync_otto_og_description":"","_metasync_otto_twitter_title":"","_metasync_otto_twitter_description":"","rank_math_title":"","rank_math_description":"","_yoast_wpseo_title":"","_yoast_wpseo_metadesc":"","_aioseo_title":null,"_aioseo_description":"Poste de Responsable Exp\u00e9rience Patient & Qualit\u00e9 chez Clinique Omicron \u2014 r\u00f4le strat\u00e9gique pour am\u00e9liorer les soins dans nos points de service au Qu\u00e9bec.","_metasync_seo_title":"","_metasync_seo_desc":"","_metasync_breadcrumb_title":"","_metasync_primary_category":0,"_metasync_primary_product_cat":0,"_metasync_otto_disabled":"","_metasync_hreflang":"","_metasync_plugin_sync_ts":"{\"aioseo\":\"2026-05-23T01:14:02+00:00\"}","_metasync_robots_advanced":"","footnotes":""},"class_list":["post-34442","page","type-page","status-publish","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO Pro 4.9.8 - aioseo.com -->\n\t<meta name=\"description\" content=\"Responsable Exp\u00e9rience Patient &amp; Qualit\u00e9 recherch\u00e9 par Clinique Omicron au Qu\u00e9bec. 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