Yes, we offer home care services for patients who are unable to travel to our clinic. To find out more about these services, please visit our dedicated homecare page on our website. Please do not hesitate to contact us if you have any questions or would like to make an appointment.

Yes, we offer translation services for patients who are not fluent in English or French. We have professional translators available to ensure clear and accurate communication with all our patients. If you need translation services, please let us know at your appointment so we can arrange it for you.

We accept a variety of payment methods, including the most popular credit and debit cards, checks and cash. If you have medical insurance, we ask you to bring your insurance card and all associated documents to your consultation. Please note that you will need to deal directly with your insurance company for any reimbursement claims.

Visit patient portal is a secure online tool that allows you to manage your healthcare in a convenient and personalized way. Through this portal, you can book and modify your appointments, consult documents sent by your healthcare professionals, communicate directly with the clinic, retrieve your invoices, and access other options related to your care. It's a simple and efficient way to stay connected with your healthcare services.

Both the provincial and federal governments offer a non-refundable tax credit to taxpayers who have paid medical expenses for themselves, their spouses or dependents in excess of 3% of their net income.

Under certain conditions, some of the following expenses you incur at Clinique Omicron may be tax deductible:

• Health care and treatment provided by a physician (specialist or family doctor)
• Health care and treatment provided by a nurse
• Health care and treatment provided by a respiratory therapist
• Costs of laboratory tests or other investigations, interpretation costs (may require a doctor's prescription) ;
• Travel expenses for medical care
• And possibly other expenses.

In this context, we suggest that you keep your invoices and receipts from Clinique Omicron and give them to the person responsible for filing your annual tax returns, to see if you are eligible for these advantageous tax credits.

To better respond to the most urgent needs of our population, our doctors take new patients directly from the Guichet d'accès à un médecin de famille (GAMF). We therefore recommend that you register : https://www.quebec.ca/sante/trouver-une-ressource/inscription-aupres-d-un-medecin-de-famille/

Please note that our doctors do not take new patients from our emergency appointment service.

Free, simple and secure, Carnet santé Québec is the reference for monitoring your health. It lets you consult all your health information in one place:

• Your pharmacy receipts
• Your sampling and medical imaging results

Carnet santé Québec is also connected to services that help you take control of your health.

Yes, we offer STBBI screening, blood tests, check-ups and vaccinations (flu, shingles, hepatitis, travel). Our professionals provide complete, confidential care.

Our private clinics in Québec are open flexible hours to serve you better. Visit our website to find out about our branches and book an appointment.

Cancellations less than 24 hours before the appointment are non-refundable. If you wish to cancel more 72 hours in advanceYou can request a full refund by contacting remboursement@cliniqueomicron.ca.

In case ofabsence or delay of more than 5 minutesthe consultation will be considered completed and no refunds will be given. We recommend that you cancel or reschedule your appointment in advance to avoid unnecessary charges.

No. Once the consultation has been clinic or teleconsultationit is considered a service renderedand cannot be reimbursedeven if you decide not to continue with recommended tests or prescriptions.

No. The administrative expensesincluding medical record creation, patient portal management and forms processing, are non-refundable because these services are provided as soon as the reservation is made.

All requests should be sent to remboursement@cliniqueomicron.ca including :

• Full name and file number
• Date and type of consultation
• Reason for repayment
• Supporting documents (if applicable)

Requests will be processed within 5 to 10 working days lead time.

Visit monthly or annual subscriptions are refundable on a pro rata basis for unused services. However, if a service has been used, the refund will be adjusted accordingly.

When making an appointment, our team will assess your needs according to precise clinical criteria. Minor emergencies involve conditions such as mild infections or minor aches and pains, while complex consultations involve problems requiring more in-depth medical assessments.

Yes, it is possible to adjust your reason for consultation by contacting us at least 24 hours before your appointment. This allows us to ensure that the healthcare professional will be able to respond appropriately to your needs.