No. UVO is a complementary service that integrates into your existing medical pathway. Our professionals do not make initial diagnoses or issue prescriptions without coordinating with your doctor or an authorized professional. UVO acts as a clinical hub: it reinforces follow-up and improves communication between you and your medical team, but does not replace your GP.

UVO is aimed at people living with a stable chronic disease (diabetes, hypertension, heart failure, COPD), post-intervention or post-hospitalization convalescents, vulnerable elderly people at risk of deterioration, and patients without a family doctor who need structured follow-up. These are patients who are too stable for the hospital, but too fragile to be left without a clinical safety net.

No. If you already own a blood pressure or glucose meter, you can use it. If not, our team will help you choose a simple, accessible and safe device. No equipment is imposed, nor is it compulsorily included in the service. The aim is to make monitoring as smooth and accessible as possible, whatever your level of familiarity with technology.

Registration begins with a free initial assessment, performed by teleconsultation or in-clinic, depending on your preference. During this meeting, a professional assesses your clinical situation, identifies your follow-up needs and suggests a suitable plan. Once registered, you will receive clear instructions on how to use the data transmission tools and how to communicate with your referral professional.

Yes, because the service is based primarily on teleconsultations and a secure digital platform, UVO is accessible to all Quebec residents, regardless of their location. Whether you live in an urban or a rural area, you benefit from the same level of clinical support, with no travel constraints.

UVO is not currently covered by RAMQ. However, some private or group insurances may reimburse part of the cost, depending on your policy. The service is also eligible for the medical expense tax credit. For pricing details based on your situation, consult the Pricing section of our website or contact us directly.

Yes, in certain specific cases. UVO can be combined with Omicron's home nursing services, depending on your state of health and clinical needs. This combination is particularly suitable for patients requiring both remote clinical monitoring and occasional physical interventions at home. Nursing care is billed separately at the current rate.

All clinical information transmitted through UVO is processed in a secure environment that complies with legal and professional obligations in force in Quebec: shared file with informed consent, secure archiving and full compliance with Bill 25 on the protection of personal information. Your referring professional is the only point of access to your clinical data.

Each UVO patient is accompanied by a referral professional - nurse clinician, specialized nurse practitioner (SNP) or physician, depending on the complexity of the case - who acts as the clinical hub. This professional liaises with the attending physician, pharmacy and nursing staff, coordinating the entire care pathway in a seamless, integrated manner.

Yes, the UVO platform is designed to be simple and intuitive, accessible to all patient profiles. Our team guides new users through the tools at their own pace. Family caregivers can also take part in exchanges and teleconsultations to facilitate communication and reassure the patient. Accessibility and user-friendliness are at the heart of the UVO model.

In the event of a real medical emergency, the patient must contact 911 or go to the emergency room. UVO is not an emergency service. On the contrary, one of UVO's central objectives is precisely to detect warning signs before a situation becomes an emergency, and to intervene preventively - thus significantly reducing the need to go to the emergency room for situations that could have been anticipated.