A wide range of services to meet every need
Employee Assistance Program
Clinique Omicron is more than just a digital platform. As a comprehensive medical clinic, we offer a wide range of services to care for your employees, both in teleconsultation and face-to-face. Our Employee Assistance Program (EAP) includes psychological support, medical consultations, as well as home care, to ensure comprehensive care for your teams' health.
| What your EAP covers | Standard EAP | PAE Clinique Omicron |
|---|---|---|
| Confidential psychological support | ✓ | ✓ |
| General medical consultation | ✗ | ✓ |
| 24/7 medical teleconsultation | Partial | ✓ |
| In-person consultation at the clinic | ✗ | ✓ |
| Nursing care at home | ✗ | ✓ * |
| Annual employee health check | ✗ | ✓ * |
| CNESST follow-up / medical return to work | ✗ | ✓ |
| Legal and financial support | Partial | ✓ |
| Anonymized reports for the employer | Partial | ✓ |
| Access without waiting list | ✗ | ✓ |
* Optional service, subject to program conditions.
Access without waiting time
Appointments available within 24 to 48 hours - teleconsultation or in-clinic. No waiting lists, no external triage systems to navigate.
Total confidentiality guaranteed
The employer receives only aggregated, anonymized reports. No individual medical information is transmitted - ever.
Real multidisciplinary team
Doctors, nurse clinicians, psychologists, social workers and legal advisors - all under one integrated network.
Home care available
For employees unable to travel - our nurses intervene directly in the home to ensure continuity of care.
Employer dashboard
Anonymized tracking of usage rates, types of services consulted and changes in organizational well-being - without ever identifying an employee.
Program adaptable to any size
From 10 to 500+ employees - flexible formulas to suit your needs, budget and business sectors. Across Quebec.
Combining virtual and in-person care
Unlike virtual-only EAPs, Clinique Omicron enables your employees to consult our healthcare professionals directly in the clinic, if necessary. This guarantees tailored care for cases requiring physical examinations, check-ups or specific treatments that cannot be carried out via teleconsultation. This flexibility enables us to offer optimal, personalized care, while combining the advantages of virtual and face-to-face consultations.
Comprehensive support - 7 areas covered for your employees and their families
From psychological support to medical care to legal assistance - the Omicron EAP Clinic covers the full range of situations your employees may actually experience.
Mental health support
Confidential access to qualified professionals to guide your employees through the psychological challenges affecting their well-being and performance at work.
Available professionals
Consultation available via telemedicine, in clinic or at home. From 3 to 8 sessions included, depending on employer package.
Professional challenges and career development
Concrete support for situations that affect performance, motivation and relationships at work - for employees and managers alike.
Ideal for
Manager consultations are available in preventive mode, without the need for an incident - a distinctive advantage of the Omicron EAP.
Integrated medical care
Unlike all psychological-only EAPs, Omicron's Clinical EAP includes real access to medical services - via teleconsultation, in the clinic or at home.
Availability
* Optional services depending on package selected. Contact us to find out about the conditions for inclusion in your program.
Family and relationship support
Personal and family issues inevitably spill over into the workplace. The EAP extends its support to members of the employee's immediate family.
Who is covered
Eligibility of family members varies according to the package selected. EFAP (Employee and Family Assistance Program) coverage is available as an option.
Legal and financial assistance
Unforeseen legal or financial situations generate major stress and prolonged absences. The EAP offers initial access to qualified professional advice.
Consultation format
This service offers initial advice and guidance - it does not replace full legal representation. Referrals to network professionals are available.
Assessment and support - Substance use
A confidential, non-judgmental approach for employees struggling with problematic use of alcohol, drugs or medication.
Service principles
In the case of employer-directed intervention (e.g. internal policy), a separate consent-based framework is put in place with the employee's written agreement.
Guided interventions and support for managers
When an employee shows visible signs of distress or dysfunction, the manager can initiate a structured, confidential approach to the appropriate support.
Typical intervention situations
* Optional service. Any directed intervention requires the written agreement of the employee. Confidentiality is maintained at all stages of the process.
How much could your company save with an EAP?
Absenteeism, presenteeism and staff turnover cost tens of thousands of dollars a year. Estimate your potential savings by adjusting your organization's parameters.
Your organization
Estimate based on data published by IRSST, Statistics Canada and North American EAP studies. Actual results vary by organization.
Comprehensive care
Everyday challenges can have an impact on mental health, but you don't have to wait for a critical situation before taking action. Early intervention and preventive care help build resilience and improve well-being. Clinique Omicron's Employee Assistance Program (EAP) offers comprehensive solutions to help your employees deal with mental health issues and personal or professional challenges.
From first contact to resolution - 6 simple steps for your employees
The Omicron Clinical EAP is designed to be frictionless - no paperwork, no medical forms, no employer references required to access the service.
First contact - employee takes initiative
ConfidentialEmployees contact the EAP directly by telephone, e-mail or online portal - without going through their manager or HR. This process is entirely voluntary and confidential. The employer is never informed that an employee has contacted the service.
Initial assessment and triage
Within 24 hA qualified professional carries out a rapid assessment to identify the nature of the need - psychological, medical, legal or other - and determines the level of urgency. If the situation is urgent, an appointment is arranged within 24 hours.
Personalized consultation with the right professional
Tele, clinic or homeThe employee is put in touch with the professional best suited to his or her needs - psychologist, doctor, social worker, legal advisor. The consultation takes place in the format chosen by the employee: video, telephone, in a clinic or at home.
Plan monitoring and adjustment
PersonalizedAfter the initial consultation, a follow-up is planned to assess progress and adjust the approach if necessary. The plan may include several sessions, a medical prescription, referral to a specialist or support in returning to work.
Additional services if required
IntegratedShould the situation require more in-depth care, Clinique Omicron offers direct access to its comprehensive services - check-ups, samples, home nursing care, specialized consultation - with no transition to an external system.
Anonymized report for the employer
Monthly / quarterlyEmployers receive aggregated, fully anonymized reports on EAP usage - types of services consulted, usage rates, areas most in demand - to guide their organizational wellness decisions. No individual information is included.
How to access the EAP
Your employees can reach us through the channel that suits them best - available at all times for urgent situations.
No medical referral required
Your employees access the EAP directly, without a prescription, without a referral from their family doctor, and without going through HR. This is one of the key benefits that encourages real use of the program.
Sessions included in package
The number of free sessions varies according to the program selected by your organization:
Setting up an EAP for your company
Would you like to offer your team an Employee Assistance Program? Fill in our quote form and an advisor will contact you to draw up a proposal tailored to your organization's size and needs.
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Frequently asked questions - Employee Assistance Program (EAP)
Everything employers, managers and employees need to know before starting an EAP - confidentiality, coverage, costs, access and differences with competing offers.
No - never. EAP use is strictly confidential. The employer receives only aggregated, anonymized reports (e.g. «12 % of employees used the service this quarter, mainly for mental health support»). No names, individual reasons or medical information are passed on. This confidentiality is contractually guaranteed.
Purely digital EAPs essentially offer telephone or video psychological support. Clinique Omicron adds :
- From face-to-face medical consultations at the clinic
- From home nursing care for disabled employees
- Real access to physicians, not only
- Visit CNESST follow-up and medical return to work integrated
- From sampling, health checks and specialized references
The number of sessions varies according to the package selected by the organization: 3 sessions for the Essentiel package, 5 sessions for the Standard package and 8 sessions for the Complete package. These sessions are per employee, per year, and include all types of consultation covered (psychological, medical, legal, depending on the package). If an employee requires longer follow-up, a referral to specialized resources is arranged.
Yes, depending on the package. Visit PAEF (Employee and Family Assistance Program) includes spouse or life partner and dependent children in the household. This extended coverage is available as an option on Standard and Complete packages. The family accesses the service through the same channel as the employee, in complete confidentiality and without the employer being informed.
Appointments are available within 24 to 48 hours for teleconsultation, and within 48 to 72 hours for in-clinic consultation. In psychological emergencies (suicidal ideation, acute crisis), an assessment line is available immediately. There is no waiting list - rapid access is one of the key advantages of PAE Clinique Omicron over the public network.
Yes, absolutely. The Omicron Clinical EAP is designed to fit any size organization - from 10 to 500+ employees. For smaller companies, we offer customized packages with an adjusted cost per employee. Many Quebec SMEs don't have access to an EAP because of the cost or the minimum number of employees required by other providers - we've deliberately eliminated this barrier.
The manager can mention the existence of the EAP and encourage his or her employee to make use of it - without requiring him or her to do so, without asking for justification and without being informed of the follow-up. This is known as a informal guidance. For more serious situations (severe drop in performance, worrying behaviour), we also offer a'supervised intervention - with the employee's written consent, and with the support of our consultants to prepare the conversation.
Yes - it's an exclusive benefit of PAE Clinique Omicron. Our doctors can issue medical certificates, follow up on work stoppages due to occupational injury, and coordinate the return-to-work plan with the employer and the CNESST. This service is generally absent from purely psychological EAPs, which means that employees have to juggle several systems.
As a general rule, the costs of an EAP are considered to be deductible business expenses since it is a social benefit provided to employees as part of their employment. These expenses can also be included in the company's mandatory training investment. Law of 1% for companies subject to tax (payroll > 2 M$). Consult your tax advisor to validate your corporate structure.
The EAP is designed for short-term resolution (3 to 8 sessions). If an employee requires extended psychological or medical follow-up, our professionals provide a detailed referral to the appropriate resources - psychologists in private practice, psychiatrists, medical specialists or community resources. If their group insurance covers additional sessions, we help them navigate the process.
The key indicators to track are : absenteeism rate (before/after), employee turnover rate, days of presenteeism (attendance without performance), replacement and training costs, and the number of CNESST claims for psychological injuries. North American studies show an average return of 4 $ for every dollar invested in an active EAP - mainly by reducing absenteeism and turnover. We provide an anonymized quarterly report to facilitate this monitoring.
The process is simple: (1) Submit the request form - guaranteed response within 48 working hours. (2) An introductory meeting is scheduled with your HR manager or director. (3) We customize the package to suit your workforce, sector and budget. (4) An internal communication kit is provided to inform your employees. (5) The program is active - your employees can access the service from the launch day. Full implementation usually takes less than 2 weeks.