A wide range of services to meet every need
Employee Assistance Program
Clinique Omicron is more than just a digital platform. As a comprehensive medical clinic, we offer a wide range of services to care for your employees, both in teleconsultation and face-to-face. Our Employee Assistance Program (EAP) includes psychological support, medical consultations, as well as home care, to ensure comprehensive care for your teams' health.
| What your EAP covers | Standard EAP | PAE Clinique Omicron |
|---|---|---|
| Confidential psychological support | ✓ | ✓ |
| General medical consultation | ✗ | ✓ |
| 24/7 Medical Teleconsultation | Partial | ✓ |
| In-person consultation at the clinic | ✗ | ✓ |
| Home nursing care | ✗ | ✓ * |
| Annual employee health check | ✗ | ✓ * |
| CNESST monitoring / medical return to work | ✗ | ✓ |
| Legal and financial support | Partial | ✓ |
| Anonymized reports for the employer | Partial | ✓ |
| Waitlist-free access | ✗ | ✓ |
* Optional service, subject to program conditions.
No-wait access
Appointments available within 24 to 48 hours - via telehealth or in-clinic. No waiting lists, no need to navigate external triage systems.
Total confidentiality guaranteed
The employer only receives aggregated and anonymized reports. No individual medical information is transmitted — ever.
Real multidisciplinary team
Physicians, nurse practitioners, psychologists, social workers, and legal counselors — all under one integrated network.
Home care available
For employees unable to travel, our nurses come directly to your home to ensure continuity of care.
Employer dashboard
Anonymized tracking of usage rates, types of services accessed, and organizational well-being trends — without ever identifying an employee.
Adaptable program for any size
From 10 to 500+ employees — flexible formulas according to your needs, your budget, and your industries. Everywhere in Quebec.
Combining virtual and in-person care
Unlike virtual-only EAPs, Clinique Omicron enables your employees to consult our healthcare professionals directly in the clinic, if necessary. This guarantees tailored care for cases requiring physical examinations, check-ups or specific treatments that cannot be carried out via teleconsultation. This flexibility enables us to offer optimal, personalized care, while combining the advantages of virtual and face-to-face consultations.
Global support — 7 areas covered for your employees and their families
From psychological support to medical care and legal assistance—Omnicron Clinic's EAP covers all the real-life situations your employees experience.
Mental health support
Confidential access to qualified professionals to support your employees through psychological challenges affecting their well-being and job performance.
Available professionals
Telemedicine, in-clinic, or at-home consultations available. 3 to 8 sessions included depending on your employer's plan.
Professional challenges and career development
Concrete support for situations affecting performance, motivation, and workplace relationships—for both employees and managers.
Ideal for
Manager consultations are available preventatively, without an incident being necessary — a distinctive advantage of the Omicron EAP.
Integrated medical care
Unlike all purely psychological EAPs, the Omicron Clinical EAP includes real access to medical services—via teleconsultation, in clinic, or at home.
Availability
* Optional services depending on the selected plan. Contact us to know the conditions for inclusion in your program.
Family and relationship support
Personal and family issues inevitably spill over into work. The EAP extends its support to the employee's immediate family members.
Who is covered
Family member eligibility varies depending on the selected plan. EAP (Employee Assistance Program) coverage is available as an option.
Legal and financial assistance
Unforeseen legal or financial situations cause major stress and extended absences. The EAP offers initial access to qualified professional advice.
Consultation format
This service offers initial advice and guidance; it does not replace full legal representation. Referrals to network professionals are available.
Assessment and Support — Substance Use
A confidential and non-judgmental approach for employees struggling with problematic alcohol, drug, or medication use.
Service principles
In the event of an employer-led intervention (e.g., internal policy), a separate framework based on consent is established with the employee's written agreement.
Guided interventions and support for managers
When an employee shows visible signs of distress or dysfunction, the manager can initiate a structured and confidential process to provide appropriate support.
Typical intervention situations
* Optional service. Any targeted intervention requires the written consent of the employee. Confidentiality is maintained at all stages of the process.
How much could your company save with an EAP?
Absenteeism, presenteeism, and employee turnover cost tens of thousands of dollars annually. Estimate your potential savings by adjusting your organization's parameters.
Your organization
Estimate based on data published by the IRSST, Statistics Canada, and North American studies on PEAs. Actual results vary by organization.
Comprehensive care
Everyday challenges can have an impact on mental health, but you don't have to wait for a critical situation before taking action. Early intervention and preventive care help build resilience and improve well-being. Clinique Omicron's Employee Assistance Program (EAP) offers comprehensive solutions to help your employees deal with mental health issues and personal or professional challenges.
From first contact to resolution — 6 simple steps for your employees
The Omicron Clinical EAP is designed to be frictionlessly accessible - no paperwork, no medical forms, no employer referral required to access the service.
First contact — the employee takes the initiative
ConfidentialThe employee contacts the EAP directly by phone, email, or online portal — without going through their manager or HR. This process is entirely voluntary and confidential. The employer is never informed of the mere fact that an employee has contacted the service.
Initial assessment and triage
Within 24 hA qualified professional conducts a rapid assessment to identify the nature of the need—psychological, medical, legal, or other—and determines the level of urgency. If the situation is urgent, an appointment is scheduled within 24 hours.
Personalized consultation with the right professional
Phone, clinic, or homeThe employee is put in touch with the professional corresponding to their need — psychologist, doctor, social worker, legal advisor. The consultation takes place in the format chosen by the employee: video, phone, at the clinic, or at home.
Plan monitoring and adjustment
PersonalizedAfter the initial consultation, a follow-up is scheduled to assess progress and adjust the approach if necessary. The plan may include several sessions, a medical prescription, a referral to a specialist, or return-to-work support.
Additional services if required
IntegratedIf the situation requires more in-depth care, Omicron Clinic offers direct access to its comprehensive services — health check-ups, sample collection, home nursing care, specialist consultations — without the need for a transition to an external system.
Anonymous report for the employer
Monthly / quarterlyThe employer receives aggregated and fully anonymized reports on EAP usage—types of services accessed, utilization rates, most frequently requested areas—to inform their organizational well-being decisions. No individual information is included.
How to access the PAE
Your employees can reach us through the channel that best suits them — available at all times for urgent situations.
No medical referral required
Your employees access the EAP directly, without a prescription, without a referral from their family doctor, and without going through HR. This is one of the key advantages that promotes actual program utilization.
Sessions included according to the plan
The number of free sessions varies depending on the program selected by your organization:
Setting up an EAP for your company
Would you like to offer your team an Employee Assistance Program? Fill in our quote form and an advisor will contact you to draw up a proposal tailored to your organization's size and needs.
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Frequently Asked Questions – Employee Assistance Program (EAP)
Everything Employers, Managers, and Employees Need to Know Before Starting an EAP — Confidentiality, Coverage, Costs, Access, and Differences from Competing Offerings.
No, never. EAP use is strictly confidential. The employer receives only aggregated, anonymized reports (e.g. «12 % of employees used the service this quarter, mainly for mental health support»). No names, individual reasons or medical information are passed on. This confidentiality is contractually guaranteed.
Purely digital EAPs essentially offer telephone or video psychological support. Clinique Omicron adds to this:
- From In-person medical consultations at the clinic
- From home nursing care for disabled employees
- Real access to doctors, not just advisors
- Visit CNESST monitoring and medical return to work integrated
- From specimens, health check-ups, and specialist referrals
The number of sessions varies depending on the package selected by the organization: 3 sessions for the Essentiel package, 5 sessions for the Standard package and 8 sessions for the Complete package. These sessions are per employee, per year, and include all types of consultation covered (psychological, medical, legal, depending on the package). If an employee requires longer follow-up, a referral to specialized resources is arranged.
Yes, depending on the package. Visit Employee and Family Assistance Program (EFAP) includes spouse or life partner and dependent children in the household. This extended coverage is available as an option on Standard and Complete packages. The family accesses the service through the same channel as the employee, in complete confidentiality and without the employer being informed.
Appointments are available within 24 to 48 hours for teleconsultation, and within 48 to 72 hours for in-clinic consultation. In psychological emergencies (suicidal ideation, acute crisis), an assessment line is available immediately. There is no waiting list - rapid access is one of the key advantages of PAE Clinique Omicron over the public network.
Yes, absolutely. The Omicron Clinical EAP is designed to fit any size organization - from 10 to 500+ employees. For smaller companies, we offer customized packages with an adjusted cost per employee. Many Quebec SMEs don't have access to an EAP because of the cost or the minimum number of employees required by other providers - we've deliberately eliminated this barrier.
The manager can mention the existence of the EAP and encourage their employee to use it—without requiring them to do so, without asking for justification, and without being informed of the follow-up. This is called informal guidance. For more serious situations (severe drop in performance, worrying behaviour), we also offer a'Supervised targeted intervention - with the employee's written consent, and with the support of our consultants to prepare the conversation.
Yes – this is an exclusive advantage of the Omicron Clinic EAP. Our physicians can issue medical certificates, follow up on work-related injuries, and coordinate the return-to-work plan with the employer and the CNESST. This service is generally absent from purely psychological EAPs, forcing employees to juggle multiple systems.
en règle générale, les coûts d'un PAE sont considérés comme des Deductible business expenses since it is a social benefit provided to employees as part of their employment. These expenses can also be included in the company's mandatory training investment. Law of 1% for companies subject to (payroll > 2 M$). Consult your tax advisor to validate according to your corporate structure.
The EAP is designed for a short-term solution (3 to 8 sessions). If an employee requires extended psychological or medical follow-up, our professionals provide a detailed referral to the appropriate resources - psychologists in private practice, psychiatrists, medical specialists or community resources. If their group insurance covers additional sessions, we help them navigate the process.
The key indicators to follow are: absenteeism rate (before/after), employee turnover rate, presenteeism days (attendance without performance), replacement and training costs, and the number of CNESST claims for psychological injuries. North American studies show an average return of 4 $ for every dollar invested in an active EAP - mainly by reducing absenteeism and turnover. We provide an anonymized quarterly report to facilitate this monitoring.
The process is simple: (1) Submit the request form - guaranteed response within 48 working hours. (2) An introductory meeting is scheduled with your HR manager or director. (3) We customize the package to suit your workforce, sector and budget. (4) An internal communication kit is provided to inform your employees. (5) The program is active - your employees can access the service from the launch day. Full implementation usually takes less than 2 weeks.