PRIVATE MEDICINE FOR BUSINESSES
Minor Work-Related Emergencies
A cut, a sprain, an eye injury, an allergic reaction in the middle of a shift: your employees need to be seen quickly by a health professional, without overcrowding hospital emergency rooms. Clinique Omicron offers businesses in Quebec a private service for managing minor emergencies that occur in the workplace.
Why a poorly managed minor emergency becomes costly
A clinically minor incident can generate disproportionate operational costs: lost productivity hours, a case that worsens for lack of a prompt assessment, a simple sprain that turns into a prolonged work absence. That is the difference between a case that is left to run its course and one that is actively managed.
Trajectoire subie
Managed care pathway
A situation assessed quickly is a situation resolved quickly, and very often, an absence file avoided.
From incident reporting to return to work
A simple protocol, set up once with your health and safety manager, that is triggered with every incident without administrative friction.
Setting up the protocol
Once only, at setupOur team works with your health and safety or human resources manager to establish a one-page internal protocol.
Incident reporting
Phone or emailThe employee or their supervisor contacts our team to be quickly directed to the right care.
Medical consultation
Teleconsultation or in personAssessment by a physician, with immediate care, prescriptions and referral for any necessary tests.
Documentation and referral
Note clinique conformeComplete documentation, electronic prescriptions and a clearly formulated return-to-work plan.
Communication with the employer
Sommaire administratif seulementTransmission of temporary restrictions and administrative information in accordance with confidentiality rules.
Follow-up and reassessment
File continuityOrganization of medical follow-up and administrative continuity with a single point of contact.
On site or by teleconsultation, depending on the situation
Not every incident requires travel. Our service is designed so that the medical consultation adapts to your operational reality, not the other way around.
At a service point in Quebec
When the incident requires a direct physical examination or a technical procedure that cannot be done remotely, your employee is seen at one of our service points in Quebec, with immediate access to the necessary clinical equipment.
- Sutures and wound closure requiring a sterile technical procedure.
- Foreign body removal from the eye, the skin or under the skin.
- Eye examination with a slit lamp, visual acuity assessment.
- Manual orthopedic assessment and specific joint tests.
- Complex wound care or care of contaminated wounds, advanced dressings.
- Immobilization soft or rigid, depending on the injury.
By medical teleconsultation
When clinically appropriate, teleconsultation allows an equivalent medical assessment with no travel, no lost time and without overcrowding the nearest hospital emergency room.
- ENT symptoms : otite, sinusite, pharyngite, laryngite aiguë.
- Acute low back pain, neck or back pain without warning signs.
- Skin conditions : dermatitis, hives, chemical irritations, follow-up of evolving wounds.
- Initial assessment and clinical triage of an incident to determine the course of action.
- Mild allergic reactions not requiring a physical examination.
- Follow-up consultations after an incident to reassess a return to work.
Please note, life-threatening emergencies (chest pain, acute neurological impairment, major bleeding, major trauma, severe respiratory distress, loss of consciousness) are not covered by this service and must be directed to 911 or the nearest hospital emergency department.
How our service fits with a CNESST file
A common question from health and safety managers. Here is exactly what our service is, what it is not, and how it fits into the claim process with the Commission des normes, de l'équité, de la santé et de la sécurité du travail, where applicable.
Prompt medical assessment
A private medical consultation to assess a work-related minor emergency, provide immediate care, clinically document the event and formulate a return-to-work plan.
Not a substitute for the CNESST process
Our service does not replace the CNESST claim process, nor the role of the designated attending physician in a formal file.
Note clinique conforme
Each consultation generates a medical note that meets professional requirements, ready to be added to the employee's file.
When an incident is likely to be reported to the CNESST
When an incident occurs and the criteria of the Act respecting industrial accidents and occupational diseases are likely to apply, our assessing physician performs the examination, documents the consultation and advises the employee and the employer on the official steps to take.
In practice: the employee is informed of their right to file a claim with the CNESST, the employer receives the administrative summary with the employee's consent, and the clinical note remains available to support the formal file.
Our physician does not replace the designated attending physician within the meaning of the law: they provide the initial medical care and continuity until the CNESST file takes over.
When the incident does not fall under the CNESST, our service provides complete care without drawing on the public system or generating an administrative file.
Why Quebec businesses choose us
Our work-related minor emergency service is part of a health ecosystem designed for Quebec businesses, across the province, in compliance with professional rules and Law 25.
Network of service points in Quebec
In-person service points in Quebec and medical teleconsultation available everywhere in the province, designed for multi-site businesses.
Outside the public system, no waiting list
A private medicine service designed to limit the productivity loss associated with hospital emergency room wait times.
Protected clinical confidentiality
All clinical data is protected in accordance with Law 25. No clinical content is shared without consent.
A single dedicated point of contact
A single contact person coordinates all of your employee files to ensure consistency and speed.
A single consolidated monthly invoice
Corporate package or fee-for-service billing based on your estimated volume. Simplified accounting for your teams.
Notes cliniques conformes
Documentation that meets Quebec professional requirements, ready to be added to the medical record.
An ecosystem of complementary services for your teams
Minor emergencies are one component of a broader workplace health offering. Most of our partners combine this service with one or more of the following programs.
Corporate health assessments
Comprehensive assessments for your executives, managers and key teams.
Discover the servicePre-employment medical exams
Standardized medical assessment for positions with specific physical requirements.
Discover the serviceEmployee Assistance Program (EAP)
Mental health, nutrition and prevention support available to all of your employees.
Discover the serviceAccessible care throughout Québec
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Frequently asked questions from HR and OHS managers
Everything you need to know before setting up the work-related minor emergency care service in your company: service points in Quebec, teleconsultation, confidentiality, how it fits with the CNESST.
No. We open a file at the time of the first consultation, whether it is a teleconsultation or a visit to a service point. Only the employee's consent and basic administrative information are needed to begin medical care.
The employee or their supervisor contacts our team through the channel agreed upon in your referral protocol, usually by phone at 514 606-3350 or by email. A few clinical triage questions immediately direct the employee to a teleconsultation or a visit to a service point. Learn more about setting up the protocol.
Yes, for situations that are clinically suitable: ENT symptoms, low back pain, skin conditions, initial assessment of an incident, post-consultation follow-up. For incidents requiring a direct physical examination, sutures, foreign body removal, slit-lamp eye examination, manual orthopedic assessment, a visit to a service point in Quebec is required.
No. In accordance with professional secrecy and Law 25, clinical content is never sent to the employer. Only an administrative summary (attendance at the consultation, temporary restrictions, return-to-work plan, reassessment date) may be shared, and only with the employee's explicit consent.
Our service does not replace the claims process with the CNESST. The assessing physician performs the examination, documents the consultation and advises the employee and the employer on the official steps to take, without replacing the attending physician designated in a formal file. The clinical note remains available to support the claim afterwards.
Minor work-related emergencies include: cuts and wounds, sprains and bruises, acute low back pain, minor eye injuries, superficial burns, mild allergic reactions, localized skin infections, acute ENT symptoms, chemical irritations. Life-threatening emergencies (chest pain, major trauma, acute neurological impairment, major bleeding) are not covered by the service and must be directed to 9-1-1.
No. The service can be used on a per-consultation basis or through a corporate package based on your estimated volume. Our team proposes the most suitable option after a brief exploratory meeting, with no commitment at this stage. Request an exploratory meeting.
Fee-for-service billing or a monthly package based on your estimated volume. A single consolidated invoice is issued to the company, regardless of the number of consultations used during the period. Simplified accounting for your HR and finance teams, with a detailed breakdown available upon request.
Our service points in Quebec have the equipment needed for sutures and sterile wound closure, removal of foreign bodies from the eye or skin, slit lamp eye examination, manual orthopedic assessment, complex wound care, soft or rigid immobilization, and referral for imaging or a specialist consultation as needed.
These assessments fall under our separate occupational medicine offering. This service is dedicated to minor emergencies that occur during a work shift. Our team can present the full offering if you would like to combine both components in a consistent occupational health policy.
No, in fact it is one of the preferred use cases for our service. The combination of service points in Quebec + medical teleconsultation is designed for multi-site companies, regional job sites, mobile teams and remote employees. Uniform province-wide coverage for all your teams.
Yes. A single point of contact coordinates all of your employee files to ensure administrative consistency and continuity from one file to the next. You have only one channel to use to report an incident, request a follow-up or obtain an administrative summary.
A short exploratory meeting allows our team to understand your operations and your health and safety issues. We then establish a one-page internal protocol distributed to your managers. The service becomes operational as soon as the protocol is activated. Get started via b2b.cliniqueomicron.ca or to 514 606-3350.
Yes. Most of our partners combine minor emergencies with one or more other components: employer-sponsored health screenings, pre-employment exams, employee assistance program (EAP), workplace vaccination, occupational medicine, unlimited teleconsultation. One agreement, one point of contact, a consistent health policy.